Responsible gambling

Responsible Gambling at Grosvenor Casino St Giles

At Grosvenor Casino St Giles, we prioritize responsible gambling practices to ensure a safe and enjoyable experience for all our guests.

Set Limits: Know Your Bet

• Set deposit limits to control how much you spend.
• Implement machine or table breaks to take time off from gaming.
• Request short-term time-outs if needed.

Self-Exclusion Scheme: Take Control

If you feel that your gambling habits are becoming problematic, we encourage you to consider our self-exclusion scheme. This will help prevent access to Grosvenor Casino St Giles and other licensed venues for a set period of time.

Reality Checks and Session Reminders: Stay Aware

We remind our guests to be mindful of their gaming sessions with reality checks, displaying elapsed playing time and encouraging breaks.

Support Organizations: Know You're Not Alone

For those struggling with problem gambling, we provide clear signposting to trusted organizations:

• GamCare
• National Gambling Helpline 
• GamStop

Seek support if you or someone close to you is experiencing difficulties related to gaming habits.

Collaborative Approach: Working Together for a Safer Experience

Grosvenor Casino St Giles and its staff are committed to:

• Identifying signs of problem gambling
• Providing information on responsible gaming practices
• Directing guests towards support services

In-Person Support at Grosvenor Casino St Giles

On-site assistance is available 24/7 from friendly floor staff, managers, or visit our dedicated Customer Care desk for any query.